Customized Health Journey & Feed + Gamification Website
MountHealth is a school project for Design/People/Society course at CCA. In this project, I worked with two of my classmates to conduct research around empowering nonimmigrants like us to achieve a better health condition and create a draft prototype. I continued on the visual design and build it into a hi-fi design solution.
Qian Yang
Mahtab
Mona Li
7 Weeks
(Autumn 2018)
Qualitative research
Quantitative survey
Field observation
Co-creation
Interface Design
Researcher
Survey design
Field observation
Synthesis
Brainstorm
Visual design
Nonimmigrant status represents people who enter the U.S. on a temporary basis – whether for tourism, business, temporary work, or study. Due to reasons such as cultural difference, lack of the understanding of the American medical system, language barrier, and other aspects, the average health condition of these people is drastically worse than the native Americans.
For our design goal, we limited our target group into people with nonimmigrant status who’ve recently arrived (in the last five years) in the U.S, and explore ways to support them in achieving better health.
MountHealth is a website that creates customized feed information and gamified health journeys for the user. It enables the nonimmigrants to learn the necessary knowledge about the American healthcare system as well as guiding them to form healthy habits in their daily life.
By doing a small quiz about your preference and basic information, MountHealth will create a customized health journey of your concerned areas and lead you through the journey.
The feed interface includes knowledge and guidance on your concerned health areas together with multimedia support, heat, and friend opinion. Each of the feed relates to a small health program which you can add to your personal journey and exercise with it.
On your personal journey interface, you can see each task you need to finish and freely add/delete the task. As you follow the whole journey and gradually learn the knowledge and practice, you are able to reach the top of the health mountain and maintain good health.
During the research session, we basically have three learning goals:
1. What does “health” mean to people with nonimmigrant status in the United States, and how are the meanings practiced in their daily life?
2. How does the nonimmigrant status change their health conditions and practices regarding well-being?
3. What are the available healthcare resources for nonimmigrant people?
By using different research method, we gather plenty of insights from participants and synthesis them to figure out our design opportunities.
Interview with card-sorting and personal inventory
Quantitative Survey
Field Observation to SFHSA Office, One medical clinic and the Chinese Embassy
Co-design Session
Knowledge is more valuable from people with similar experiences
I will ask some Chinese people who have lived in the US for many years, they are more reliable.
A sense of belonging is foundational to feel healthy and supported
I like doing yoga with my roomie...I’m just very happy to be with her.
My friend will remind of nutrition when we were at grocery store.
The transition in workload/life goal after arriving in the U.S. makes self-control and time management crucial
There is no workaround for lack of sleep. I have to figure it out.
Learning to get self-control due to the tight schedule.
While mental condition is a common concern, the resources around you is under-utilized
I am my own doctor.
There is a misunderstanding or shame about consulting services.
According to the insights, we generate different ideas and create our HMW questions. During the first round, we decide to go with our first insight and create a question-answer, journey-based knowledge-sharing platform: HealthyHow.
During user testing, we discovered something is not right. Although the platform is based on each user's past experience, the whole design is so similar to Quora. That required us to take a step back and rethink what are the shining points for the users in our design solution.
To find out more information, we re-invite our previous participants and do another co-design session. By creating the main page with various content and different add-on functions for them to choose from, we hope to explore the following questions:
1. What is the best way to acquire valuable information?
2. What type of info do they rely more on? (stories of similar experiences? Expert writing ?)
3. What about the format of showing the content?
Milestone & Journey
Marking the milestones of myself is interesting!
Multi-Media
Instead of using the words, use more pictures and illustrations to help them understand.
Heat & Trend
I want to know what my friends and other people’s think about that.
Customized Content
Engagement is important for users, I want something to be customized to me.
Based on all the insights, we started building a customized health journey & feed + gamification website and iterate on the design
"I love to see how you take a step back and rethink your ideas. Also, you successfully translate the quotes into design solutions; that's usually the hardest part for designers. "
